O gerente de contas principais corporativas de um centro de carros de Lancashire se tornou um dos primeiros do país a alcançar uma nova certificado de habilidades de vendas corporativas e de vendas corporativas da BMW. Ela concluiu seu credenciamento com a segunda coorte e é um dos 23 primeiros especialistas corporativos da rede BMW do Reino Unido para obter a certificação. Os varejistas certificados se concentram na experiência do cliente corporativo. O resultado beneficiará os proprietários da BMW com uma jornada uniforme do cliente e estabelecerá referências quantificáveis. Serviço. ”
Sue Singleton, who works for Bowker BMW with centres in Blackburn and Preston, was originally in the very first cohort. She completed her accreditation with the second cohort and is one of the first 23 corporate experts in the UK BMW network to achieve the certification.
This certification is part of the Corporate Certified programme launched in January 2023. The new accreditation focuses on improving the corporate customer buying experience across the BMW and MINI retailer network.
Sue’s training covered a rigorous programme designed by BMW UK to help certified retailers focus on the corporate customer experience. The result will benefit BMW owners with a uniform customer journey and establish quantifiable benchmarks.
Sue Singleton, Corporate Key Account Manager at Bowker BMW, said: “The training covered many diverse areas of my corporate role. Everything from finance to the way electric vehicles are transforming the customer experience. I learned a lot. We always set ourselves high standards. However, achieving the latest certificate guarantees that Bowker corporate customers will receive the highest standard of service.”
Richard Cowell, gerente de vendas geral do grupo, disse:“ Parabéns por processar por se tornar um dos primeiros no país a alcançar a nova certificação. Com seu credenciamento, Sue agora desempenhará um papel crucial na entrega da alta experiência do cliente e dos padrões de vendas comerciais pelos quais Bowker é conhecido. ”
“The Corporate Certified programme is a significant step in our commitment to delivering exceptional service in the corporate vehicle sales sector. With her accreditation, Sue will now play a crucial role in delivering the high customer experience and business sales standards for which Bowker is renowned.”
BMW UK Introduziu a iniciativa para distinguir BMW. Elemento crucial do novo programa corporativo, com cursos fornecidos na BMW Group Academy, perto de Reading. Consultas, com solicitações on-line de serviço respondidas em cinco minutos. Downtown in Business
Training is a crucial element of the new Corporate Certified programme, with courses provided at the BMW Group Academy near Reading. This training aims to enhance knowledge and understanding of the corporate sector.
Bowker BMW is already a Corporate Certified Retailer. This means their centres commit to providing enhanced service and support tailored to fleet managers, company car drivers, and leasing companies.
The centres also promise industry-leading response times to enquiries, with service online requests answered within five minutes. For repairs, the team commits to triage within 24 hours to support parts ordering and technician requirements, with follow-up appointments scheduled within seven working days or three days if a warning light is showing.
The centres offer both collection and local delivery options for new cars, ensuring a premium handover experience with minimal delivery emissions.
