Qual? Pesquisou quase 4.000 pessoas sobre suas experiências em aeroportos nos últimos doze meses e as convidou para classificar os aeroportos em onze categorias, incluindo assentos, funcionários, banheiros e filas no check -in, queda de bolsa, controle de passaporte e segurança.
No topo das paradas está o Aeroporto de Liverpool John Lennon, com uma pontuação de 82 % do cliente. Também ganhou o que? Status do provedor recomendado pelo segundo ano consecutivo.
Os clientes elogiaram sua experiência no aeroporto como "primeira classe" e deram cinco estrelas para check-in e filas de segurança, indicando uma experiência incomumente sem complicações. Ele também alcançou quatro estrelas para recuperação de bagagem e filas no controle de bolsas e controle de passaporte. Um viajante disse que era um aeroporto "bem executado e eficiente", enquanto outro o elogiou como o aeroporto "preferido". Hora do dia. No início do próximo ano, investirá nos mais recentes scanners de segurança tecnológica que permitirão que os líquidos sejam levados através de itens elétricos e que permaneçam na bagagem manual.
It also scored four stars for staff, with multiple respondents praising them as both “friendly” and “helpful”. It also achieved four stars for baggage reclaim and queues at bag drop and passport control. One traveller said it was a “well run, efficient airport” while another lauded it as their “preferred” airport.
Liverpool John Lennon Airport’s CEO John Irving commented, “LJLA has always focused on three words which are embedded in every member of staff that works at the airport – Faster, Easier, Friendlier. These make up the core philosophy of what we expect the passenger experience to be when flying through the airport, no matter what time of day.
It is that ethos and hard work put in by our staff, along with those of our dedicated third-party operators, which has helped us be named as the UK’s number one airport by travellers this year and we are all extremely proud to gain this recognition once again.”
LJLA is continuing to make investments to further enhance the customer journey. Early next year it will be investing in the latest technology security scanners that will allow liquids to be taken through and electrical items to remain in hand luggage.
Investments are also being made across other areas of the terminal just in time for the start of next summer when the airport expects to welcome hundreds of thousands of additional passengers as more and more consumers from across the North West look to fly from LJLA – the region’s Faster, Easier, Friendlier airport.”
O que? Downtown in Business
