Malmaison Birmingham recebeu dois novos membros da equipe a bordo, bem a tempo do pico da temporada de verão. O Boutique Hotel contratou Arron Wincott como gerente de hotel e Stephanie Taylor como gerente de vendas e espera que isso ajude a continuar sua unidade de vendas. A nomeação de Arron e Stephanie vê a contagem total da equipe atingindo novos patamares com 163 funcionários. Ele usará sua experiência como vice -gerente do HDV para se destacar em seu último papel como gerente de hotel, trazendo o atendimento ao cliente do grupo. Arron tem mais de 19 anos de experiência no campo da hospitalidade, tendo começado como garçom aos 16 anos. Ele ingressou no Frasers Property Group em 2016.
The group has already exceeded its sales projections this year and expects this to be boosted by the new recruits, who will be responsible for taking Malmaison into its busiest time of year. The appointment of Arron and Stephanie sees the total staff count reach new heights with 163 employees.
Those familiar to the city’s hotel scene will already recognise Arron Wincott: having previously worked at Malmaison’s sister hotel, Hotel du Vin, Arron is no stranger to the Frasers Property Group. He will be using his experience as HdV’s deputy manager to excel in his latest role as hotel manager, bringing the group’s signature customer service with him. Arron has over 19 years’ experience in the hospitality field, having started as a waiter at just the age of 16. He joined the Frasers Property Group in 2016.
A promoção de Arron o verá assumir a responsabilidade de garantir que os padrões da jornada dos convidados sejam as expectativas e exceder. Ele também será responsável por garantir que o hotel entregue todas as metas de receita e lucro e continue o sucesso do hotel. O Frasers Property Group é conhecido internacionalmente por oferecer os mais altos padrões de hospitalidade possíveis, por isso trabalhou para duas de suas marcas e progrediu para o gerente de hotel em uma empresa tão bem -sucedida, é uma grande conquista profissional para mim, e estou ansioso para aproveitar ao máximo a oportunidade. Tendo trabalhado anteriormente para hotéis Q e hotéis principais, este mais recente empreendimento verá Stephanie enfrentar novos desafios, incluindo encontrar novos negócios para o hotel, desenvolvendo ainda mais sua oferta para seus clientes atuais. No dia-a-dia, Stephanie exibirá eventos e atende a espaços para os clientes, usando as habilidades aprendidas com seu diploma de gerenciamento e turismo da Universidade de Gloucestershire. Impressionante, então estou ansioso para desenvolver essas fundações, continuando a conhecer novos clientes e ver como podemos continuar nos esforçando para entregar e exceder todas as expectativas ”, comentou Stephanie. Todos os 193 quartos receberam uma reforma, bem como um novo visual para Chezmal e Malbar, e a reforma completa de suas duas suítes, Havana e Nirvana. Além disso, a oferta de conferência e eventos de Mal continuou a prosperar após a estréia nacional do conceito de trabalho + Play: no ano passado, suas capas haviam aumentado e a ocupação acabou.
Commenting on his appointment, Arron said:
“I am excited to be taking on the role of hotel manager at Malmaison Birmingham. Coming from the other side of the brand in Hotel du Vin, I am eager to see what I can bring to the table for Mal, to take the hotel to the next level. The Frasers Property Group is renowned internationally for delivering the highest possible hospitality standards, so to have worked for two of its brands and progressed to Hotel Manager within such a successful company, is a huge professional achievement for me, and I look forward to making the most of the opportunity.”
Arron will be joined by new sales manager, Stephanie Taylor, who has been working in the hotel industry for seven years. Having previously worked for Q Hotels and Principal Hotels, this latest endeavour will see Stephanie take on new challenges, including finding new business for the hotel while further developing its offer for its current customers. Day-to-day, Stephanie will be showcasing event and meeting spaces to clients, using the skills learnt from her Event Management and Tourism degree from the University of Gloucestershire.
“Not only am I excited to be joining the Malmaison team, but I’m also looking forward to being based in Birmingham. I haven’t worked in the city before, but there seems to be no better time to be in Brum. Malmaison’s reputation in the city is already impressive, so I look forward to building on these foundations, continuing to meet new clients and seeing how we can keep striving to deliver and exceed all expectations,” commented Stephanie.
The new team changes follow a successful three years, which have seen the completion of a hotel-wide refurbishment. All 193 bedrooms have received a makeover, as well as a new look for ChezMal and MalBar, and the complete revamp of its two suites, Havana and Nirvana. What’s more, Mal’s conferencing and events offer has continued to thrive following the national debut of the Work + Play concept: last year, its covers had increased, and the occupancy was up.
Commenting on the recent success, Damian Goom, the senior general manager, said:
“I know I speak on behalf of the entire Malmaison Birmingham team when I say that we are so pleased to welcome Arron and Stephanie to the hotel. This is a tremendously exciting time for Malmaison and we’re really riding the way of success, following the five years of investment that have gone into our refurbishment. I have no doubt that Arron E Stephanie continuará adicionando a esse sucesso e nos ajudará a alcançar nossos alvos ambiciosos nos próximos anos. ”
