Redução de resíduos neutros de carbono Especialistas em reciclagem, serviços de resíduos em B&M, se uniram à Powerhouse Technology, O2, para desenvolver ainda mais a inovação móvel em seus negócios-e, consequentemente, melhorar sua já impressionante oferta de atendimento ao cliente. Está no centro do compromisso de atendimento ao cliente, juntamente com a inovação e o desenvolvimento. Portanto, quando surgiu o requisito comercial para alterar seu provedor de rede móvel, fazia sentido identificar um provedor que funcionou com valores semelhantes. O crossover para O2 foi perfeito e progrediu de maneira eficiente de A a Z com ruptura de negócios zero. A nova parceria com a O2 significou que os serviços de resíduos da B&M não exigem mais folhas de rota baseadas em papel, porque a tecnologia permite que isso seja exibido nos comprimidos na cabine em todos os veículos, reduzindo significativamente qualquer risco potencial de GDPR. “
With over 230 staff and a fleet of more than 65 vehicles, effective communication both internally and with customers is essential to recycling-led B&M Waste Services. It’s at the heart of their customer service commitment along with innovation and development. So, when the business requirement arose to change their mobile network provider, it made sense to identify a provider that worked to similar values.
The technology that O2 has provided has allowed B&M Waste Services to maintain and strengthen their customer services levels, giving them the opportunity to obtain instant information about routes as well as giving the service team the chance to communicate with customers about what’s happening on the waste and recycling collections in real time. The crossover to O2 was seamless and progressed efficiently from A to Z with zero business disruption.
In the GDPR age, data protection is at the forefront of many business’ minds and it is vital that every effort is made to minimise potential threats when it comes to violations. The new partnership with O2 has meant that B&M Waste Services no longer require paper-based route sheets because the technology allows this to be displayed on the in-cab tablets in all vehicles, thus significantly reducing any potential GDPR risk.
IT Systems Manager for B&M Waste, Andrew Waland, said; “ Desde o primeiro telefonema com O2, você teve uma forte sensação de que eles queriam aprender sobre o negócio e sobre como eles poderiam nos ajudar. Não tenho nada além de elogios pela equipe de gerenciamento de contas da O2, eles entregaram tudo o que pedimos e, em alguns casos, foi recriado como o que é o que é o que é o que é o que é o que é um novo e em alguns casos. “”.
Robert Easton at O2 was equally as complimentary about the new partnership, saying; “Having the opportunity to work with the team at B&M Waste Services was fantastic. At O2, we partner with our customers to understand the business and become part of their team sharing our insight and experience wherever it adds value. From our first conversations, it was clear that as a business B&M Waste, supported by their IT Team, already had an impressive track record of utilising technology to innovate how they deliver real value in the services they offer their customers and this is only set to continue ”.
Jayne Kennedy, gerente de marketing da B&M Waste comentou; “Putting customers at the forefront of all we do has always been our priority. Utilising the latest technology to provide our customers with up to date, accurate and instant information about their recycling services has been made easy with O2’s help. We’re always aiming to be one step ahead with our technological innovations in terms of waste and recycling solutions for our customers, which can be experienced on our Innovation Centre Tour, and real time information through mobile technology in our vehicles is yet Outra inovação nos diferencia na indústria de resíduos. ”
