Merseyrail se uniu à rede Rail e à região da região da cidade de Liverpool para lançar um novo fórum de acessibilidade para se envolver com clientes com necessidades de acessibilidade e organizações que os representam. Atualizado sobre as alterações feitas devido ao CoVid-19, incluindo a continuação da assistência e orientação do passageiro em torno da isenção de cobertura de rosto. Os trens Merseyrail apresentarão tecnologia de etapas deslizantes, permitindo que os passageiros usem o trem com acesso sem etapas e sem a necessidade de assistência. Isso tornará o MerseyRail a rede tradicional mais acessível do país. Redes no país.
The first meeting of the forum took place last month with service users and representatives from 17 organisations across the voluntary sector that support people with accessible travel needs on the rail network.
Attendees were updated on changes made due to COVID-19 including continuing to provide passenger assistance and guidance around face covering exemption.
They were also updated on the new Merseyrail trains, step-free access across the network and potential new stations.
There was also an update from Network Rail on the roll-out of a new Passenger Assistance web application across the UK rail network.
The new fleet of Merseyrail trains will feature sliding step technology, enabling passengers to use the train with step-free access and without the need for assistance. This will make Merseyrail the most accessible, traditional network in the country.
There was a consultation around Merseyrail’s current accessibility travel training for front-line staff and attendees fed back on how this could be improved further.
Greg Suligowski, Head of Customer and Stakeholder at Merseyrail, said: “At Merseyrail we pride ourselves on being one of the most accessible rail networks in the country. It was fantastic to bring together so many of our key stakeholders from across the City Region in what was a successful first meeting. The forum provides an opportunity to share ideas and gain valuable feedback from those that use our services, including those that rely on assistance to travel.
“We are always looking for more organisations or individuals to join the forum and anyone interested should contact our Customer Relations team at [email protected] ou ligando para 0151 555 1111. ”
Booth Wendy para os Bradbury Fields, que me delicia com os serviços de Bradbury. é uma ótima oportunidade de ter uma contribuição positiva para representar as necessidades específicas de nossos usuários de serviços, influenciando as políticas de Merseyrail e explorando a possibilidade de treinar sua equipe sobre os problemas relacionados a usuários de comprometimento visual. As necessidades de todos. ”
“It is a great opportunity to have a positive input in representing the particular needs of our service users, influencing the policies of Merseyrail and exploring the possibility of training their staff on the issues relating to visually impaired users.
“It was also good to see such a variety of organisations represented at the meeting on behalf of their service users & members, and it is a fantastic opportunity for Merseyrail to lead the way in providing a service which meets the needs of all.”
Justine Shenton, Sefton Fórum das Pessoas idosas Coordenador da Advocacia Sefton, acrescentou:“ Muitos de nossos membros gostam de usar o trem em circunstâncias normais e encontramos a equipe de que os membros estão sempre dispostos a acessar o futuro e o nosso trabalho está sempre disposto a acessar o futuro. É uma pena que tantos programas excelentes tenham sido interrompidos por causa da situação atual, mas estamos muito interessados em trabalhar com Merseyrail na construção de confiança. ”
“We are very keen to be involved in the future on access issues and our forums work in partnership with Sefton Council on our Age Friendly Agenda. It is a shame that so many excellent programmes have had to come to a halt because of the current situation, but we are very keen to work with Merseyrail on confidence building.”
Mais informações sobre o serviço de viagem assistido do Merseyrail podem ser encontradas aqui: https: //www.merseyrail.org/plan-your-journey/assisted-cavel.aspx.
