The worldwide spread of Coronavirus is a rapidly evolving situation and one which Liverpool is working with partners in the NHS and other public services to develop contingencies for locally.<\/p>\n
Local Resilience Forum (LRF) partners meet regularly to discuss the potential risks and impacts and are well-prepared to respond to any potential incident.<\/p>\n
They are working closely with partners to share and communicate accurate information in a timely manner.<\/p>\n
This latest guide contains new information about the launch of a good neighbour and volunteer scheme, Lifestyle leisure centre closures, help for renters and access to free school meal vouchers for parents\/guardians of children who are off school.<\/p>\n
It is correct as of 19 March 2020.<\/strong><\/p>\n What is coronavirus?<\/strong><\/p>\n Coronavirus is a type of virus. As a group, coronaviruses are common across the world but this is a new strain which has developed called COVID-19.<\/p>\n What are the signs and symptoms?<\/strong><\/p>\n The symptoms are a high temperature and a new, continuous cough but can also include sneezing and shortage of breath.<\/p>\n In some cases, this may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease.<\/p>\n How does this new coronavirus spread \u2013 I\u2019m concerned I could catch it?<\/strong><\/p>\n Because it’s a new illness, we do not know exactly how it spreads from person to person, but similar viruses spread by cough droplets or sneeze droplets.<\/p>\n How long any respiratory virus survives will depend on a number of factors; for example:<\/p>\n Under most circumstances, the amount of infectious virus on any contaminated surfaces is likely to have decreased significantly by 24 hours, and even more so by 48 hours.<\/p>\n Can the virus survive on cargo that has arrived from an affected area?<\/strong><\/p>\n There is currently no evidence to suggest that the virus can be transmitted from post or packages.<\/p>\n What can I do to reduce my risk of catching coronavirus?<\/strong><\/p>\n The best way to protect ourselves from infections like coronavirus is to wash our hands frequently for 20 seconds with soap and water or use a sanitiser gel, as well as always carrying tissues and using them to catch coughs and sneezes, then putting the tissue in a bin.<\/p>\n There are things you can do to help stop germs like coronavirus spreading:<\/p>\n If you are concerned that you are unwell or unsure about your symptoms, the NHS advice line is 111.<\/p>\n Should people wear face masks to protect themselves from infection?<\/strong><\/p>\n We do not recommend face masks. Whilst they play a very important role in clinical settings, such as hospitals but there\u2019s very little evidence of widespread benefit from their use outside of these clinical settings.<\/p>\n Facemasks must be worn correctly, changed frequently, removed properly and disposed of safely in order to be effective.<\/p>\n Coronavirus in our area <\/strong><\/p>\n The Government has now moved us to the \u2018delay\u2019 phase in the ongoing coronavirus (COVID-19) outbreak. More information can be found here: https:\/\/www.gov.uk\/government\/publications\/covid-19-stay-at-home-guidance<\/a><\/p>\n The main messages are:<\/p>\n For more information and advice about self-isolation see: https:\/\/www.gov.uk\/government\/publications\/covid-19-stay-at-home-guidance<\/a><\/p>\n This guidance is for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). It is intended for use in situations where people are living in their own homes, with or without additional support from friends, family and carers. If you live in a residential care setting – guidance is available here: https:\/\/www.gov.uk\/government\/publications\/covid-19-residential-care-supported-living-and-home-care-guidance<\/a><\/p>\n We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.<\/p>\n This group includes those who are:<\/p>\n Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, next week the NHS in England will directly contact you with advice the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.<\/p>\n People falling into this group are those who may be at particular risk due to complex health problems such as:<\/p>\n What is social distancing?<\/strong><\/p>\n Social distancing measures are steps you can take to reduce the social interaction between people.<\/p>\n This will help reduce the transmission of coronavirus (COVID-19).<\/p>\n They are:<\/p>\n Everyone should be trying to follow these measures as much as is pragmatic.<\/p>\n For those who are over 70, have an underlying health condition or are pregnant, we strongly advise you to follow the above measures as much as you can, and to significantly limit your face-to-face interaction with friends and family if possible.<\/p>\n This advice is likely to be in place for some weeks.<\/p>\n How can I get assistance with foods and medicines if I am reducing my social contacts?<\/strong><\/p>\n Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help those advised to stay at home. It is important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.<\/p>\n If you receive support from health and social care organisations, for example if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the\u00a0Home care provision<\/a>.<\/p>\n What should you do if you have hospital and\u00a0GP\u00a0appointments during this period?<\/strong><\/p>\n We advise everyone to access medical assistance remotely, wherever possible. However, if you have a scheduled hospital or other medical appointment during this period, talk to your\u00a0GP\u00a0or clinician to ensure you continue to receive the care you need and consider whether appointments can be postponed.<\/p>\n What is the advice for visitors including those who are providing care for you?<\/strong><\/p>\n You should contact your regular social visitors such as friends and family to let them know that you are reducing social contacts and that they should not visit you during this time, unless they are providing essential care for you. Essential care includes things like help with washing, dressing, or preparing meals.<\/p>\n If you receive regular health or social care from an organisation, either through your local authority or paid for by yourself, inform your care providers that you are reducing social contacts and agree a plan for continuing your care.<\/p>\n If you receive essential care from friends or family members, speak to your carers about extra precautions they can take to keep you safe. You may find this guidance on\u00a0Home care provision<\/a>\u00a0useful.<\/p>\n It is also a good idea to speak to your carers about what happens if one of them becomes unwell. If you need help with care but you\u2019re not sure who to contact, or if you do not have family or friends who can help you, you can contact your local council who should be able to help you.<\/p>\n What is the advice if I live with a vulnerable person?<\/strong><\/p>\n If you live in a house with a vulnerable person refer to our\u00a0household guidance<\/a><\/p>\n How do you look after your mental wellbeing?<\/strong><\/p>\n Understandably, you may find that social distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.<\/p>\n At times like these, it can be easy to fall into unhealthy patterns of behaviour which in turn can make you feel worse. There are simple things you can do that may help, to stay mentally and physically active during this time such as:<\/p>\n Further information on looking after your mental health during this time is available.<\/p>\n What steps can you take to stay connected with family and friends during this time?<\/strong><\/p>\n Draw on support you might have through your friends, family and other networks during this time.<\/p>\n Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.<\/p>\n Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use a\u00a0NHS recommended helpline<\/a>.<\/p>\n What is the advice for informal carers?<\/strong><\/p>\n If you are caring for someone who is vulnerable, there are some simple steps that you can take to protect them and to reduce their risk at the current time. Ensure you follow advice on good hygiene such as:<\/p>\n Overseas travel<\/strong><\/p>\n The Foreign & Commonwealth Office (FCO) advises British people against all but essential travel worldwide due to unprecedented international border closures and other restrictions.<\/p>\n The Spanish government has confirmed that all hotels will close in Spain from Tuesday 24 March and the FCO is advising British travellers in Spain to contact their tour operator or airline as soon as possible, to arrange their return journey home before this date.<\/p>\n We will continue to update our Travel Advice pages with relevant information if you are currently abroad. Check\u00a0our travel advice<\/a>\u00a0for your location regularly and sign-up to email alerts.<\/p>\n You must follow the advice of local authorities. Your safety and security is the responsibility of the local authority where you are.<\/p>\n If you wish to leave the country you are in, contact your airline or travel company and your insurance provider as soon as you are able, and keep up to date with the latest developments.<\/p>\n International travel may become more difficult. We only organise assisted departure in exceptional circumstances.<\/p>\n Quarantine while you are abroad<\/strong><\/p>\n If the local authority where you are proposes to quarantine you for your own protection, you should follow their advice. When you are abroad, your safety and security is their responsibility.<\/p>\n If there are suspected cases of coronavirus where you are, you may need to remain in your hotel room or accommodation for 14 days, move to quarantine facilities, take tests for coronavirus and, if positive in some cases, be hospitalised abroad.<\/p>\n You should also contact your airline or travel company, and your insurance provider as soon as you<\/p>\n can. We only organise assisted departure in exceptional circumstances.<\/p>\n If your travel is essential<\/strong><\/p>\n If your travel is essential, follow our checklist before you travel:<\/p>\n If you are older, or if you have pre-existing medical conditions (such as asthma, diabetes, heart disease), you are more likely to become severely ill if you catch the virus.\u00a0Check the NHS guidance<\/a>\u00a0before you travel.<\/p>\n Get travel insurance<\/strong><\/p>\n If your travel is essential, make sure you have appropriate insurance for overseas travel, and purchase it as soon as you book your travel. You should check the detail of your travel insurance to see what it covers, and contact your insurance provider if you have any questions.<\/p>\n You may need to consider a specialist policy. It\u2019s your responsibility to make sure you\u2019re covered.<\/p>\n Read our\u00a0guidance on purchasing insurance<\/a>.<\/p>\n The Association of British Insurers (ABI) has published information on the\u00a0travel insurance implications of coronavirus<\/a>.<\/p>\n Many countries and territories have introduced screening measures (temperature checks, health\/travel questions, quarantine) and entry restrictions at border crossings and transport hubs.<\/p>\n If you have recently been in a country affected by the virus you may need to be quarantined, or you may not be allowed to enter or travel through a third country. If you decide to travel, contact the local immigration authorities or the\u00a0embassy, high commission or consulate of the country you\u2019re travelling to<\/a>.<\/p>\n Foreign & Commonwealth Office travel advice is constantly under review, so that it reflects our latest assessment of risks to British people. Find out more about\u00a0how our travel advice works<\/a>.<\/p>\n We publish all our\u00a0Travel Advice on GOV.UK<\/a>. Our consular officers cannot provide any additional information by phone. Read more about the\u00a0consular support we provide<\/a>.<\/p>\n If you are planning to go on a cruise, be aware a COVID-19 outbreak on board is possible, and your travel may be disrupted.<\/p>\n If you are aged 70 and over, or if you have underlying health conditions, we advise you against cruise ship travel at this time. Find out more in our\u00a0cruise ship travel guidance<\/a>.<\/p>\n The Cruise Line International Association (CLIA) has adopted an\u00a0enhanced member health policy<\/a>\u00a0which all CLIA ocean member cruise lines must follow. It includes guidance on who should be permitted to board cruise ships. If you are due to travel on an international cruise, contact your travel company for the latest information.<\/p>\n Schools <\/strong><\/p>\n The Government has announced that all schools will close on Friday 20 March until further notice.<\/p>\n Liverpool City Council is working with schools to make sure this happens in a planned and safe manner.<\/p>\n More details will be provided when available about support available for the children of for key workers and the vulnerable before Monday.<\/p>\n The government is advising against all overseas education trips for children under 18 until further notice.<\/p>\n Children with symptoms of coronavirus infection, however mild and regardless of diagnosis, should stay at home for 7 days from when their symptoms started.<\/p>\n The latest advice for schools on what to do if they have a suspected case, or have people returning from an area affected by coronavirus, can be found here: https:\/\/www.gov.uk\/government\/publications\/guidance-to-educational-settings-about-covid-19\/guidance-to-educational-settings-about-covid-19<\/a><\/p>\n A Department for Education helpline to answer questions about coronavirus for staff, parents and young people is available:<\/p>\n Children on free school meals<\/strong><\/p>\n Parents\/guardians of pupils on free school meals will be entitled to collect a weekly \u00a310 food voucher for their child whilst the school is closed during term time, which can be redeemed online or in store at ASDA.<\/p>\n To collect the voucher, people should visit their designated children\u2019s centre from Monday 23 March (see list below).<\/p>\n If they are in self-isolation and cannot collect please call the centre and they will arrange for it to be posted out.<\/p>\n In the event of your local children\u2019s centre being closed, please call 0151 233 3000 and they will re-direct you to your nearest local centre.<\/p>\n Parents\/guardians will need to take a letter issued by their school and ID, and vouchers cannot be distributed to children and young people.<\/p>\n <\/p>\n Anfield ward<\/strong><\/p>\n Anfield Children\u2019s Centre, Oakfield, L4 2QG, Tel: 233 4001<\/p>\n <\/p>\n Belle Vale, Allerton and Hunts Cross & Mossley Hill Wards<\/strong><\/p>\n Belle Vale & Hunts Cross & Mossley Hill Children\u2019s Centre<\/p>\n Our Lady of Assumption site: Hedgefield Road, L25 2RW. Tel: 233 1705<\/p>\n Hunts Cross School Site:\u00a0\u00a0 Kingsthorne Road, L25 0PJ. Tel: 233 3733<\/p>\n Dovedale School site:\u00a0 Dovedale Road. Tel: 233 6870<\/p>\n <\/p>\n Clubmoor and Norris Green wards<\/strong><\/p>\n Clubmoor & Ellergreen Children\u2019s Centre, Utting Avenue East, L11 1DQ. Tel: 233 8500<\/p>\n <\/p>\n Kirkdale, County, Warbreck & Central wards<\/strong><\/p>\n County, Walton, Fountains & Vauxhall Children\u2019s Centre<\/p>\n Fountains Children Centre, Fountains Road, L4 1QH. Tel: 233 4741<\/p>\n Arnot St Mary\u2019s School site Arnot Street, L4 4ED. Tel: 233 3760<\/p>\n Trinity School site, Titchfield Street, L5 8UT. Tel: 298 2918<\/p>\n <\/p>\n Everton ward<\/strong><\/p>\n Everton Children\u2019s Centre, Spencer St, L6 2WF. Tel: 233 1969<\/p>\n <\/p>\n Fazakerley, Croxteth, Old Swan and Knotty Ash wards<\/strong><\/p>\n Fazakerley, Croxteth, Stoneycroft & Knotty Ash Children\u2019s Centre<\/p>\n Barlows Primary Sch:\u00a0 Barlow\u2019s Lane, L9 9EH. Tel: 233 3705<\/p>\n Our Lady St Swithins Sch:\u00a0\u00a0 Parkstile Lane, L11 0BQ. Tel: 233 1750<\/p>\n Stoneycroft Children\u2019s Centre: 38 Scotia Road, L13 6QJ. Tel: 233 4770<\/p>\n <\/p>\n Granby and Dingle Lane Children\u2019s Centre\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0 <\/strong><\/p>\n Kingsley School site: Eversley Street, L8 2TU. Tel: 233 3200<\/p>\n Matthew Arnold School site: Dingle Lane, L8 9UB. Tel: 233 4930<\/p>\n <\/p>\n Princes Park, Riverside and St Michael\u2019s wards<\/strong><\/p>\n Picton & Kensington Children\u2019s Centre<\/p>\n St Hugh\u2019s Primary School site: 139 Earle Rd, L7 6HD. Tel: 233 1200<\/p>\n Lifebank Centre, Quorn Street, L7 2QR. Tel: 300 8420<\/p>\n <\/p>\n Speke\/Garston and Cressington ward <\/strong><\/p>\n Speke & Garston Children\u2019s Centre<\/p>\n Speke site: Conleach Road, L24 OTW. Tel: 486 9719<\/p>\n Garston site: 70 Banks Road, L19 8JZ. Tel: 233 6868<\/p>\n <\/p>\n Tuebrook and Stoneycroft, Yew Tree & West Derby wards<\/strong><\/p>\n Tuebrook, West Derby, & Yew Tree Children\u2019s Centre<\/p>\n St Margaret\u2019s Anfield School site: 61 Lower Breck Road, L6 4BX. Tel: 233 3830<\/p>\n Blackmoor Infants School site:\u00a0 Leyfield Road, L12 9EY. Tel: 233 6202<\/p>\n Yew Tree Health Centre: Berryford Road, L14 4ED. Tel: 296 7950<\/p>\n <\/p>\n Wavertree, Greenbank, Church, Childwall and Woolton wards<\/strong><\/p>\n Wavertree, Childwall, Woolton & Church Children\u2019s Centre<\/p>\n Wavertree Children Centre: 85 Wellington Road, L15 4LE. Tel: 233 6870<\/p>\n Rudston Primary School site:\u00a0 Rudston Road, L16 4PQ. Tel: 233 5733<\/p>\n Dovedale School site:\u00a0 Dovedale Road. Tel: 233 6870<\/p>\n <\/p>\n Care homes, vulnerable and older people<\/strong><\/p>\n The council\u2019s Health and Adult Social Care services have been working in partnership with care providers across the city, and all have been provided with information and advice.<\/p>\n It is safe to visit individuals in hospital.<\/p>\n Relatives of existing residents do not pose a risk unless they have been in close and sustained contact with an individual who has been diagnosed with coronavirus.<\/p>\n Whilst the risk from coronavirus remains moderate, good hygiene procedures, which homes will already be familiar with, can help prevent the spread of illnesses.<\/p>\n The Government has published\u00a0advice for the social care sector to protect older people and those with underlying conditions: https:\/\/www.gov.uk\/government\/publications\/covid-19-residential-care-supported-living-and-home-care-guidance<\/a><\/p>\n Benefit payments and help for private tenants <\/strong><\/p>\n Face-to-face assessments for all sickness and disability benefits will be suspended for the next 3 months.<\/p>\n The temporary move, effective on Tuesday 17 March 2020, is being taken as a precautionary measure to protect vulnerable people from unnecessary risk of exposure to coronavirus as the country\u2019s response ramps up in the \u2018delay\u2019 phase. We will ensure those who are entitled to a benefit continue to receive support, and that new claimants are able to access the safety net.<\/p>\n It affects claimants of Personal Independence Payment, those on Employment and Support Allowance and some on Universal Credit, and recipients of Industrial Injuries Disablement Benefit.<\/p>\n The suspension of face-to-face assessments also covers new claims to those benefits.<\/p>\n Anyone who has a face-to-face assessment appointment scheduled from Tuesday 17 March onwards does not need to attend and will be contacted to discuss next steps and alternative arrangements, which could involve either telephone or paper-based assessments. We expect this measure will be in effect for the next 3 months but we will be regularly reviewing the position in line with Public Health advice.<\/p>\n No further action is required by any claimant as a result of this change. They will be contacted with advice on next steps.<\/p>\n Renters <\/strong><\/p>\n The government has announced a package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.<\/p>\n Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.<\/p>\n Recognising the additional pressures the virus may put on landlords, we have confirmed that the three month mortgage payment holiday announced yesterday will be extended to landlords whose tenants are experiencing financial difficulties due to coronavirus. This will alleviate the pressure on landlords, who will be concerned about meeting mortgage payments themselves, and will mean no unnecessary pressure is put on their tenants as a result.<\/p>\n At the end of this period, landlords and tenants will be expected to work together to establish an affordable repayment plan, taking into account tenants\u2019 individual circumstances.<\/p>\n More information is available at:<\/p>\n https:\/\/www.gov.uk\/government\/news\/complete-ban-on-evictions-and-additional-protection-for-renters?utm_source=22d9b39c-647f-4aa9-b61c-7ba4733dc6f8&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate<\/a><\/p>\n Guidance for industry <\/strong><\/p>\n The Government has published new and updated guidance to provide affected sectors with the latest advice on managing the threat from COVID-19. The Public Health England (PHE) guidance provides important information for specific sector on what precautions to take, what to do if someone develops symptoms and how to limit the spread of the virus.<\/p>\n The guidance will assist staff, employers and members of the public after the government last week shifted into the \u2018delay\u2019 phase of its\u00a0action plan<\/a>\u00a0to slow the spread of the virus, reduce pressures on the NHS and protect the most vulnerable.<\/p>\n New and updated COVID-19 industry guidance:<\/p>\n Guidance has also been published on how to clean non-healthcare settings such as offices or hotel rooms where a person with possible or confirmed COVID-19 has spent time while experiencing symptoms.<\/p>\n The guidance recommends a range of measures for different industries, including:<\/p>\n The advice for these settings continues to be not to close unless advised to do so by the local Public Health England Health Protection Team or the government.<\/p>\n The next phase of the awareness campaign reiterates the importance of seeking help online by visiting\u00a0NHS.UK\/coronavirus<\/a>\u00a0to check symptoms and follow the medical advice, rather than visiting a GP.<\/p>\n Businesses and employers <\/strong><\/p>\n Guidance and assistance for employers and businesses in providing advice to their staff on:<\/p>\n This guidance also provides details of support available to businesses including:<\/p>\n Click here: https:\/\/www.gov.uk\/government\/publications\/guidance-to-employers-and-businesses-about-covid-19<\/a><\/p>\n A new Procurement Policy Note has been issued, giving information and guidance on public procurement regulations and responding to the coronavirus outbreak.<\/p>\n https:\/\/www.gov.uk\/government\/publications\/procurement-policy-note-0120-responding-to-covid-19?utm_source=63dfe42a-99bd-48b9-9529-0c38a6f80123&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate<\/a><\/p>\n Public transport<\/strong><\/p>\n Merseyrail has introduced a 30 minute service. More information is available at https:\/\/www.merseyrail.org\/seasonal\/covid-19.aspx<\/a><\/p>\n Public events<\/strong><\/p>\n The Premier League and EFL have suspended games until 4 April<\/a>, meaning no home games for Everton FC, Liverpool FC and Tranmere Rovers FC.<\/p>\n The Grand National at Aintree has been cancelled.<\/p>\n River Festival 2020, due to take place from 8 \u2013 10 May, has been cancelled.<\/p>\n Pokemon Go, due to be held in Sefton Park and across the city on April 17 -19 has been postponed.<\/p>\n National Museums Liverpool have closed until further notice.<\/p>\n Many local theatres are closing and arts organisations are shutting their doors \u2013 please check individual websites for details.<\/p>\n Arena and Convention Centre Liverpool <\/strong><\/p>\n If we are advised to cancel an event then we will let all ticket holders know the full details such as any rearranged dates and information about ticket refunds so please keep an eye on our website and social media.<\/p>\n If an event is cancelled because of coronavirus you will be entitled to a full refund both if you have<\/p>\n purchased ticket protection or if you do not have it.<\/p>\n If you have ticket protection but cannot attend an event due to government restrictions then claims will generally be looked at on a case by case basis. If you do not have ticket protection then you will not be entitled to a refund unless the event is cancelled.<\/p>\n Once tickets have been purchased they are non-refundable. We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. If you do not have ticket protection you will not be able to claim a refund if you have chosen to self-isolate or choose not to attend an event because you are concerned about coronavirus. If you have ticket protection but are unable to attend as you are concerned about the coronavirus you will not be liable for a refund.<\/p>\n If you have ticket protection but are unable to attend as you have chosen to self-isolate as a precautionary measure you will not be entitled to a refund.<\/p>\n If you have ticket protection you may be entitled to a refund if you are in a high-risk group and are isolating yourself on the orders of a doctor and this can be confirmed by a doctor. You will not be entitled to a refund if you do not have ticket protection, unless the event is cancelled.<\/p>\n You may be able to claim a refund if you have contracted the virus and this can be confirmed by a doctor and you have ticket protection. Please read the back of your ticket for more details or contact the box office on 0344 8000 400. For a full list of what this does and doesn\u2019t cover and how to apply for a refund, check here – https:\/\/securemybooking.com\/make-a-claim\/UK\/<\/p>\n You are not entitled to a refund if you do not have ticket protection, unless the event is cancelled.<\/p>\n Weddings and Civil Partnership ceremonies If you have a pre-booked ceremony at the Register Office at St George\u2019s Hall this will go ahead as planned.\u00a0 We have taken steps to reduce contact with other ceremony parties when you enter and exit the building. Unfortunately, the fizz bar will be unavailable at this time.<\/p>\n If you have a pre-booked ceremony at one of our approved venues and the venue has agreed your ceremony can take place we will attend as normal.<\/p>\n Pre-booked citizenship ceremonies will go ahead as planned but may not include an address from a visiting dignitary.<\/p>\n All other appointments will continue providing staff are available.<\/p>\n If you wish to purchase a copy certificate from the Register Office please use our online ordering service<\/a> until further notice.<\/p>\n This information will be updated as further guidance is released by Central Government or Public Health England.<\/p>\n Council buildings <\/strong><\/p>\n The council has closed the following buildings:<\/p>\n Lifestyles Fitness Centres <\/strong><\/p>\n These will close on Thursday 19 March for the foreseeable future which will allow the council to focus its efforts on providing essential services to the most vulnerable in our communities and those at most risk. Please note:<\/p>\n Libraries<\/strong><\/p>\n Central Library will remain open each day but will no longer stay open in the evenings. The revised opening hours are 9.00 am to 5.00 pm Monday to Friday, 9.00 am to 5.00 pm Saturday and 10.00 am to 5.00 pm on Sundays.\u00a0 It will be closed on Saturday 21 March 2020 owing to reduced staffing levels on that day.<\/p>\n All community libraries except for Speke remain open, but there will be some lunchtime closures.<\/p>\n Buildings<\/strong><\/p>\n We\u2019ve been following the advice from Public Health England and taking all the precautionary action necessary to make sure council services and buildings are safeguarded for the public and our staff.<\/p>\n The council has followed the robust infection control processes advised by Public Health England and the NHS.<\/p>\n We’ve also taken additional steps, including sharing good hygiene information and advice with all staff and providing them with the latest information from the Government.<\/p>\n Contact Centre<\/strong><\/p>\n Liverpool City Council\u2019s telephone contact centre has revised its opening hours and is now open from 8 am \u2013 \u00a06pm each day. Careline remains open 24\/7. More information on ways to contact the council is available here: https:\/\/liverpool.gov.uk\/contactus<\/a><\/p>\n Council meetings <\/strong><\/p>\n All public facing meetings are suspended.<\/p>\n The council is now awaiting further guidance on regulatory functions \u2013 like Planning and Licensing\u00a0 –<\/p>\n when the Government publishes new legislation through its emergency Coronavirus Bill.<\/p>\n Councillors have also been instructed to suspend their ward surgeries and not attend any public meetings. The council has made arrangements via its contact centre to forward messages from residents who want to speak to their local councillor.<\/p>\n Notices of Executive (Key) Decisions will continue to be posted online on a fortnightly basis, following normal due process, including electronic and telephone consultation and approval by the Mayor and Cabinet.<\/p>\n Elections<\/strong><\/p>\n The Government has announced that local, Mayoral, Metro Mayor and Police and Crime Commissioner elections planned for May 2020 have been delayed for a year. Those who were due up for re-election will continue in office until May 2021.<\/p>\n Good Neighbour and volunteer schemes <\/strong><\/p>\n The Liverpool Good Neighbour scheme will match volunteers with people in need who don\u2019t have anyone else nearby to help with day-to-day tasks.<\/p>\n The scheme is not designed to replace any social care or NHS services you may receive but it can give you additional support.<\/p>\n You can ask for help with the tasks you cannot do because you cannot leave home, such as shopping or collecting prescriptions.<\/p>\n Or you may like to ask to chat to a volunteer on the phone to break up your day and hear a friendly voice.<\/p>\n Request help by calling 0151 233 3066<\/strong>. Our lines are open from 8am to 6pm, seven days a week.<\/p>\n Alternatively, you can make a request by using this form: https:\/\/forms.liverpool.gov.uk\/contour-forms\/support-request-eform<\/a>\u00a0<\/strong><\/p>\n If you would like to volunteer for the scheme<\/strong> call 0151 233 3068<\/strong> or fill in this form: https:\/\/forms.liverpool.gov.uk\/contour-forms\/volunteer-form-covid19\/<\/a><\/p>\n Podcast<\/strong><\/p>\n\n
\n
\n
\n
Social distancing<\/strong><\/h2>\n
\n
\n
\n
\n
\n
Prepare for your travel<\/strong><\/h3>\n
\n
Entry restrictions<\/strong><\/h3>\n
Travel advice and consular support<\/strong><\/h2>\n
Foreign & Commonwealth Office (FCO) travel advice<\/h2>\n
Consular help<\/strong><\/h3>\n
International cruises<\/strong><\/h3>\n
\n
\n
\n
\n
\n
\n<\/strong><\/p>\n\n
\n